Grievance Redress Service
The Grievance Redress Service (GRS) is an avenue for individuals and communities to submit complaints directly to the BDR Admin if they believe that a BDR staff has or is likely to have adverse effects on them obtaining or applying for any BDR service. The GRS enhances the BDR’s responsiveness and accountability to its communities by ensuring that grievances are promptly reviewed and addressed.
How to File A Complaint
Any individual who believes that the BDR has or is likely to, adversely affect them can submit a complaint.
The GRS considers a complaint admissible when:
- The complaint relates to a BDR service that is under preparation, active, or has been closed for less than 3 months
- The complaint is submitted by individuals affected by BDR service, or by their authorized representative; and
- The complainant(s) allege that they have been or will be affected by the BDR service
Complaints must be in writing and addressed to the GRS. They can be sent by the following methods:
- Online, access the online form
- By email to firstname.lastname@example.org
- By letter or by hand delivery to any of the BDR Country Offices
Information to include in a complaint
- Identify the subject of the complaint
- Clearly state the issue
- Identify the individual(s) submitting the complaint
- Specify if the complaint is submitted by a representative of the person(s) affected by this issue
- If the complaint is submitted by a representative, include the name, signature, contact details, and written proof of authority of the representative.
Supporting evidence is not necessary but may be helpful in reviewing and resolving the complaint. The complaint may also include suggestions on how the individuals believe the complaint could be resolved. All complaints will be treated as confidential. The GRS will not disclose any personal data that may reveal the identity of complainants without their consent.